1. What is the operating temperature of this unit and how to store it?
This unit features a lithium polymer battery with an operating temperature range of -20 to 60 °C /-4 to 140 °F. It is important to note that if the ambient temperature exceeds 60 °C/ 140 °F, it can potentially damage the internal structure of the battery cells, leading to swelling and safety concerns. Therefore, it is advised not to store the device in a vehicle parked in hot weather for extended periods.
2. How to start a vehicle with this unit?
Please consult the instructions on "how to start a 12V vehicle" for detailed guidance.
3. How do you know if this unit is connected to the vehicle correctly?
Once the battery clamps are properly connected to the vehicle battery, observe the LED indicator on the jumper cable. A steady green light indicates a correct connection. However, if a solid red light illuminates, it signifies a reverse connection
4. What should I do if this unit can't start a vehicle?
To ensure optimal performance, please recharge this unit fully. After correctly connecting the vehicle battery, attempt to press the "BOOST" button on the jumper cable. If the LED indicator illuminates a steady green light, you may proceed to start the vehicle within 30 seconds. If the issue persists, please contact us at fiona@gooloo.com and kindly attach your order ID for assistance.
5. What should I do if this unit can't charge up?
Please charge the unit using a USB-C cable and a wall charger for a full overnight period. If the issue persists even after charging, please contact us at fiona@gooloo.com and kindly attach your order ID for further assistance.
6. What should I do if this unit can't charge other devices?
Please attempt to charge the device using another charging cable. If it successfully charges, it indicates that the charging cable we provided is defective, and we will promptly provide you with a new one. However, if the device still does not work despite using a different charging cable, please email us at fiona@gooloo.com and kindly attach your order ID for further assistance.
7. Can this unit charge other devices while it is being charged?
Yes.
8. Can this product charge other devices while starting a vehicle?
No.
9. How often does this unit need to be recharged?
It is recommended to recharge the device every 3 months for optimal performance.
10. Why does it shut off in the 30s when charging other devices?
This unit has a minimum load current limitation (200mA), which means that it may automatically shut off when charging devices that require a light charging current, such as headphones or smartwatches, If the load current falls below 200mA, the unit will automatically turn off after 90 seconds.
