Q1: What is the operating and storage temperature range of this unit?
A: This unit contains a lithium polymer battery. The operating temperature range is –4°F to 131°F, and the storage temperature range is –4°F to 140°F. Exposure to temperatures above 140°F may cause internal battery damage, swelling, or safety hazards. To prevent damage, avoid storing the unit in high-temperature environments such as inside parked vehicles.
Q2: How do I start a vehicle using this unit?
A: Please refer to the "How to Start a 12V Vehicle" section in the user manual.
Q3: How do I know if this unit is properly connected to the vehicle?
A: After connecting the clamps to the vehicle battery, check the LED on the jumper cable. A solid green light means the connection is correct. A solid red light indicates reverse polarity.
Q4: What should I do if the unit doesn’t start the vehicle?
A: First, fully recharge the unit. Then reconnect the clamps and press the BOOST button. If the green LED turns solid, attempt to start the vehicle within 30 seconds. If the issue persists, contact us: contact@gooloo.com. Please include your order ID for faster assistance.
Q5: What should I do if the unit doesn’t charge?
A: Charge the unit using a USB-C cable and a wall charger overnight. If it still doesn’t charge, contact us at: contact@gooloo.com. Include your order ID when reaching out.
Q6: What if this unit can’t charge other devices?
A: Try using a different charging cable. If it works, the included cable may be faulty—we’ll replace it. If the issue continues with another cable, please contact us: contact@gooloo.com. Be sure to include your order ID.
Q7: Can this unit charge other devices while being charged?
A: Yes.
Q8: Can this unit charge other devices while jump-starting a vehicle?
A: No.
Q9: How often should I recharge the unit?
A: We recommend recharging the unit every 3 months to maintain optimal battery health.
Q10: Why does the unit shut off in 30 seconds when charging other devices?
A: The unit requires a minimum load of 200mA. Devices like smartwatches or earbuds that draw less current may cause the unit to shut off. If the current remains below 200mA, the unit will automatically power off after 90 seconds.
